Processing time
Ready-to-ship pieces are prepared for pack-out after order review. Custom or wholesale pieces may require production timing confirmation before shipment. Any timing shown at checkout should be treated as an estimate until shipment preparation is complete.
Packing standard
Resin items should be packed with surface protection, order identification, and finish review before dispatch. Gift-ready packaging may vary by product and selected add-ons.
Tracking support
After checkout, the confirmation number and order email can be used in the tracking flow. Tracking details are intended to connect the buyer view with delivery progress and post-purchase support.
Returns and damage claims
Returns should be requested promptly and reviewed based on item condition, custom work, and shipment status. If a parcel arrives damaged, buyers should keep the packaging and provide clear photos so support can review the claim.